Rafte

Latest Legal Technology Survey Suggests Law Firms Still Resist Technology Tools

noemail@rafte.com — Thu, 18 Oct 2007 16:00:00 GMT

ALM Research in partnership with Cogent Research has released the 2007 Legal Technology Market Assessment Survey. The report identifies the factors that drive technology purchases and preferences, differentiate products and brands, and define trends in law firm technology budgets. Nearly 1,400 attorneys responded to the survey, which broke down perceptions in the following five areas: Case/practice management; Document management; E-discovery; Client relationships management/client development; and Online research. The new ALM/Cogent poll, which was split evenly between large and small firms (41 percent large law firms, 38 percent small firms, 14 percent midsize firms and six percent in-house counsel), confirms what we’ve seen in other recent legal technology surveys: that significant resistance to technology remains and that a large number of practicing lawyers in America are still practicing and trying to manage the business of their firms without the benefit...

18-Oct-07 11:00 AM

Law Firm Business and Technology Needs Converge at ILTA '07

noemail@rafte.com — Mon, 01 Oct 2007 23:00:00 GMT

For a few days in August, Orlando was the epicenter of legal technology, playing host to the 2007 International Legal Technology Association’s (ILTA) conference. Rafte & Company was well represented. I was honored to speak on two panels on business strategy while others in the firm participated in the various professional development sessions. The amount of information at ILTA ’07 was staggering, but we’ll do our best to offer a synopsis and expand on some of these issues in subsequent articles. Overall, I found it refreshing because the focus of the discussion was on strategic issues related to the success of the law firm. We’ve come a long way far the days when the responsibility of a law firm’s information technology (IT) personnel was primarily break/fix and making sure that the system stays up. I heard a lot of creative thoughts about what firms are doing to better differentiate themselves, what they could do to make it easier for their clients to do business with them and...

1-Oct-07 6:00 PM

ILTA '07 - Getting a Seat at the Table

noemail@rafte.com — Thu, 06 Sep 2007 23:00:00 GMT

Rafte & Company President Dena Rafte participated as a panelist in the session, Getting a Seat at the Table, during ILTA ’07, the annual conference of the International Legal Technology Association. With the permission of ILTA and the event organizers, we have posted the audio from the discussion below. Getting a Seat at the Table explored how some technologists have become key strategic thinkers in order to meet their firms measurable business goals. Recognizing that technology is central to law firm operations, Rafte and other panelists will explore how legal technologists can become key strategists for their firms and discuss their successes as well as steer participants away from potential pitfalls. These are important conversations and I was honored to be selected to participate in ILTA ’07, said Rafte, who established Rafte & Company nearly a quarter century ago. Today Rafte & Company is a leading provider of business strategy and technology solutions for law firms....

6-Sep-07 6:00 PM

ILTA '07 - Understanding the Lawyer-Client Relationship

noemail@rafte.com — Thu, 06 Sep 2007 21:00:00 GMT

Rafte & Company President Dena Rafte participated as a panelist in a terrific session entitled, Understanding the Lawyer-Client Relationship during ILTA ’07, the annual conference of the International Legal Technology Association. This was an important conversation and Dena, who established Rafte & Company 24 years ago, said she was honored to be selected to participate. She says that creating a client-focused firm is essential for law firm success as more firms implement strategic technologies into their business processes. The ILTA session, Understanding the Lawyer-Client Relationship, delved into how today’s global business environment is creating immense pressures on the lawyer-client relationship. Panelists discussed how emerging practices such as RFPs, risk-sharing agreements and flat-fee pricing are changing the legal environment and will look at the increasing importance of technology in helping law firms succeed. The session also explored how technologists can shape...

6-Sep-07 4:00 PM

The Role of the Legal Administrator in Creating a Client-Focused Firm

noemail@rafte.com — Tue, 07 Aug 2007 15:00:00 GMT

The following article, written by Rafte & Company President Dena Rafte, was published in the July/August issues of Legal Management under the title, Open and Accessible, The Legal Administrators Role in Creating a Client-Focused Firm. Download a PDF of the article here. A legal administrator can play a central role in helping ensure the success of technology initiatives that can keep their firm competitive. Without the understanding, support and active involvement of a strong legal administrator in helping drive change, initiatives designed to make it easy for clients to do business with the firm frequently fail to live up to their potential. This is critically important today because forward-looking firms have realized that they need to constantly change and innovate in order to satisfy rapidly evolving client demands. Leading firms have made it their business to identify and leverage new ways of working. It’s one way they are differentiating themselves and attracting...

7-Aug-07 10:00 AM

Rafte & Company shares expertise in American Lawyer

noemail@rafte.com — Mon, 09 Jul 2007 16:00:00 GMT

Click here to view PDF
Dena Rafte, CEO of Rafte & Company is featured as an expert in the article, Time is Money, published in a special supplement to the June 2007 edition of American Lawyer. The article, by Robert McGarvey, explores best practices in tracking time. Incredible as it may seem, some experts estimate that 25 percent of small firms are tracking time the old-fashioned way -- with pencil and paper.

Rafte says this reticence to adopt helpful productivity tools results from the belief among many small firms that if it ain't broke you shouldn't fix it.

"Many law firms are using what amounts to IT Band-Aids," said Rafte in the article. "There usually is little interest in investing in new accounting or time tracking software. They think that's just back-office stuff."

Rafte goes on to say that technology investments need to be strategically aligned with the firm's business objectives and work together to improve efficiencies and productivity. For instance, it is essential to make sure the firm's time tracking sofware will smoothly interface with the other applications, such as case management software, Outlook or Quickbooks.

"At the end of the day, all these tools are about making it easier to do business," Rafte said in the article.

The supplement, The Smart Lawyer's Guide to Finance, offers advice about financial management issues confronting small law firms.

9-Jul-07 11:00 AM

A Conversation with Kari Richards about Rafte Application Consulting Services

noemail@rafte.com — Fri, 15 Jun 2007 15:00:00 GMT

Kari Richards is a member of Rafte & Company’s Application Consulting Service initiative. Kari has a master certification for Microsoft Office, and works in collaboration with the other Rafte team members to provide a ready-to-implement training solution. Rafte’s Application Consulting Service assesses client needs, develops a training plan and implements a customized training curriculum to maximize the effectiveness of the client’s technology and application tools. We sat down with her for a brief conversation about computer application training. Give us the basics about Application Consulting Service. What is it? Rafte & Company’s certified trainers are focused on helping organizations get the greatest return on their technology investment by building the skills and capabilities of their employees. Application Consulting Service accomplishes this through a variety of training formats, including custom and standardized classes, workshops, and one-on-one...

15-Jun-07 10:00 AM

Of Counsel Magazine Includes Tips from Rafte & Company in May Issue

noemail@rafte.com — Wed, 16 May 2007 14:00:00 GMT

An article by Lori Tripoli in Of Counsels May 2007 edition tackles the sticky question of how law firms can tell when its time for a software upgrade. Rafte & Company President Dena Rafte is quoted in the article, saying law firms that fail to include periodic upgrades in their budgets and plans are vulnerable because such a failure can send a negative message to clients. If your law firm has PCs that are operating on Windows 2000, this might be an article youll want to pass around the office: --------------------------------- Are You Losing Clients Because Your Software’s Too Old? . . . Don’t Get Caught with a 1.0 in a 5.0 World When a lawyer at an Of Counsel 700 firm recently emailed a document to a reporter in a circa 1990s version so old it could not be opened, the thought that the publishing industry could possibly be more technologically advanced than firms in the land of the $500 billable hour elicited a bit of a giggle. The reporter was definitely feeling a...

16-May-07 9:00 AM

Rafte & Company's training services featured in BtoB

noemail@rafte.com — Mon, 02 Apr 2007 22:00:00 GMT

Rafte & Companys customer-friendly approach to using online tools to create a turnkey training solution that promotes training courses, enables online registration and keeps track of course attendees was featured in this weeks BtoB article, Building Web site a vital event marketing tool, written by Erin Biba. Read the article here. Building Web site a vital event marketing tool By Erin Biba Event attendees have come to expect a Web-based home to locate even the most basic information regarding an event. Companies that go above and beyond the expected Web site design can expect marked benefits—and companies that dont design a site at all may find that their clients perceptions of their business will suffer. Even the most basic Web site can go a long way toward increasing marketing effectiveness and boosting attendance. Dena Rafte, president of Rafte & Co., a legal technology consulting agency that trains lawyers on the use of technology, recently developed a Web site to...

2-Apr-07 5:00 PM

Rafte & Company Helps Houston Zoo Tame Software Training Implementation

noemail@rafte.com — Wed, 28 Mar 2007 18:00:00 GMT

A computer may not be the first thing that comes to mind when thinking of the Zoo, but modern zoos are now as wired and dependent upon information technology (IT) as any office environment. Chances are your organization has more in common with the Zoo than you ever imagined. But maybe that doesn’t come as a surprise! Rafte & Company delivers the Houston Zoo a software training solution, IS Educate™, to increase the overall effectiveness of the Houston Zoo’s information technology. Rafte designs and implements course offerings aimed at improving the knowledge and capability of employees. The courses focus primarily on the Microsoft Office system of applications, including Access, Excel, PowerPoint, Project and Word, among others, as well as Adobe Photoshop. I’ve actually had guests stop me as I’ve been walking through the Zoo with a piece of computer equipment and express their disbelief that we would have a need for computers, said Alex Rigsby, senior systems administrator with the...

28-Mar-07 1:00 PM

Rafte & Company to Explore Best Practices in Retaining Female Attorneys at Partner's Breakfast Roundtable

noemail@rafte.com — Mon, 31 Mar 2008 17:00:00 GMT

HOUSTON, March 31, 2008 – One of the biggest challenges faced by Houston law firms is on the agenda next month as Rafte & Company (www.rafte.com) hosts its upcoming Partner’s Breakfast Roundtable: How to Improve Retention of Female Attorneys. Rafte & Company is a leading provider of strategic technology solutions for law firms, corporate legal departments and professional services firms. Law firm managing partners identified the subject of retaining female attorneys as a priority for 2008. The National Association for Law Placement’s Directory of Legal Employers indicates that women account for more than 43 percent of associates at law firm offices in Houston, but they comprise less than 18 percent of equity partners. The hurdles that women face in their legal careers tend to be overlooked and misunderstood, so we anticipate a valuable exchange of information and ideas, said Dena Rafte, founder and president of Rafte & Company. This is a highly complex challenge rooted in...

Houston Bar Foundation Recognizes Rafte & Company for Efforts on Behalf of the Houston Volunteer Lawyers Program

noemail@rafte.com — Mon, 28 Jan 2008 17:00:00 GMT

HOUSTON, Jan. 28, 2008 – The Houston Bar Foundation, the charitable arm of the Houston Bar Association, has recognized Rafte & Company (www.rafte.com) for its pro bono work on behalf of the Houston Volunteer Lawyers Program (HVLP). Rafte & Company is a leading and proven provider of strategic technology consulting services, legal software solutions, and information technology (IT) network design, implementation, and management services. HVLP helps Houstonians in need receive legal advice that would otherwise be financially out-of-reach. Rafte & Company donated its services to stabilize HVLP’s IT infrastructure, roll out a significant technology upgrade, and provide legal and productivity software training. The initiative has contributed to greater network reliability, reduced downtime and increased productivity. Rafte & Company’s expertise in strategic technology consulting has been invaluable in keeping the volunteer lawyers connected to their data and to our Houston communities,...

Rafte & Company Joins Forces with the Houston Volunteer Lawyers Program to Help Houstonians In-Need

noemail@rafte.com — Tue, 30 Oct 2007 14:00:00 GMT

HOUSTON, Texas (October 30, 2007) – Rafte & Company (www.rafte.com), a leading and proven provider of strategic technology consulting services, legal software solutions, and information technology (IT) network design, implementation, and management services has joined forces with the Houston Volunteer Lawyers Program (HVLP) and Houston-area corporations and law firms to help Houstonians in-need receive legal advice that is otherwise financially out-of-reach. The Houston Volunteer Lawyers Program is very pleased to welcome Rafte and Company as a supporter in this collaborative effort among law firms and social service agencies, said David Mandell, executive director of HVLP. Along with the 4,000 Harris County attorneys who serve as HVLP volunteers, Rafte & Company is making a difference in the lives of low-income clients, their families and communities. Houston Volunteer Lawyers Program (HVLP) provides free legal services to low-income residents and often provides legal services...

Austin-Central Texas Chapter of the Association of Legal Administrators to Hear from Rafte & Company President in October

noemail@rafte.com — Fri, 15 Jun 2007 14:00:00 GMT

AUSTIN, Texas, June 15, 2007 – Rafte & Company (www.rafte.com), a leading provider of business consulting services for law firms, has announced that President Dena Rafte will speak to the Austin-Central Texas Chapter of the Association of Legal Administrators in October. Rafte will present, “Building a Competitive Edge: Creating a Client-Focused Firm,” on October 25, at the Headliner’s Club in Austin. The presentation delves into how successful law firms depend on legal administrators to guide the response to changing business dynamics. “One of the biggest changes is that law firms no longer have clients or staff members for life,” said Rafte, who established Rafte & Company in 1983. “Faced with billing rate pressure and rising costs, leading firms continually find they must deliver more value to clients.” According to Rafte, many organizations have come to the realization that they have to change the way that they work together as a...

Rafte & Company President to Speak on Business Strategy at ILTA 07

noemail@rafte.com — Mon, 07 May 2007 18:00:00 GMT

ORLANDO, Fla., May 7, 2007 – Rafte & Company (www.rafte.com) has announced that President Dena Rafte will participate as a panelist in two sessions at ILTA ’07, the annual conference of the International Legal Technology Association. Rafte & Company is a strategic technology systems integrator and business solutions provider for law firms. Dena Rafte has been selected to participate in the panel discussions, “Getting a Seat at the Table,” and “Understanding the Lawyer-Client Relationship.” Both sessions are scheduled August 21, 2007. Dena Rafte is a frequent presenter on the importance of aligning technology investments with business strategy to improve law firm operational efficiencies and profitability. “These are important conversations and I am honored to be selected to participate in ILTA ’07,” said Rafte, who established Rafte & Company, a leading provider of business strategy and technology solutions for law firms in...

Rafte & Company President to Offer Guidance on Client-Focused Trends to Association of Legal Administrators in North Carolina

noemail@rafte.com — Mon, 02 Apr 2007 19:00:00 GMT

CHARLOTTE, N.C., April 2, 2007 – In the highly competitive legal marketplace, law firms are faced with increasing demands from clients who want more for less. On April 18, 2007, Dena Rafte, founder and president of Rafte & Company, will present, “Building a Competitive Edge: Creating a Client-Focused Firm,” to the Association of Legal Administrators in Charlotte, N.C. Rafte’s presentation delves into how successful law firms depend on legal administrators to guide the response to changing business dynamics. The biggest change is that law firms no longer have clients or staff members for life. Faced with billing rate pressure and rising costs, leading firms continually find they must deliver more value to clients. “In order to meet the expectations of clients, attorneys and the firm, many organizations have come to the realization that they have to change the way that they work together as a group, said Rafte, who established Rafte & Company, a leading...

President of Rafte & Company to Offer Guidance on Client-Focus to Association of Legal Administrators Chapters

noemail@rafte.com — Wed, 03 Jan 2007 15:00:00 GMT

HOUSTON, Jan. 3, 2006 – In the highly competitive legal marketplace, law firms are faced with increasing demands from clients who want more for less. In the coming weeks, Dena Rafte, founder and president of Rafte & Company, will present, “Building a Competitive Edge: Creating a Client-Focused Firm,” to the Association of Legal Administrators in Palm Beach County, Fla. and Chicago. Rafte & Company is a leading provider of business strategy and technology solutions for law firms. According to American Lawyers annual survey of Am Law 200® law firm leaders, published in its December 2006 issue, firm leaders said that their law firms are preoccupied with trying to figure out what clients want. Meanwhile, clients are increasingly using requests for proposals, which seek to commoditize legal work. Despite these concerns, however, most firms appear passive about client satisfaction, with nearly half (46 percent) of respondents to the survey saying they visited with...

Rafte & Company Sponsors Managing Partner Forum for Texas Law Firms

noemail@rafte.com — Tue, 17 Oct 2006 12:00:00 GMT

Forum focusing on law firm management issues expected to draw managing partners from prominent firms across Texas DALLAS, Oct. 17, 2006 – Rafte & Company (www.rafte.com), a leading provider of strategic technology consulting services for law firms, has signed on as a sponsor of the 3rd Annual Managing Partner Forum for Texas Law Firms. The day-long conference is designed especially for managing partners and leaders of law firms in Texas, Louisiana and Oklahoma. The Managing Partner Forum for Texas Law Firms is scheduled October 26th at The Belo Mansion, 2101 Ross Avenue in Dallas. Since 2001, more than 375 managing partners and leaders from more than 250 law firms have participated in The Managing Partner Forum to share best practices, learn new ideas and latest trends, benchmark their firms’ performances against the industry, and network with their peers. The format is intimate and highly interactive. “We are proud to be associated with The Managing Partner...

Rafte & Company Earns Certified Partner Designation from Juris

noemail@rafte.com — Tue, 05 Sep 2006 16:00:00 GMT

Offers end-to-end design, implementation, training and support for Juris law firm management software and tools HOUSTON, September 5, 2006 – Rafte & Company (www.rafte.com), a leading provider of strategic technology consulting services for law firms, has joined the Juris Alliance Network as a Certified Partner. Juris is the leading brand of comprehensive law office management software used by one out of four mid-size law firms. As a Certified Partner, Rafte & Company offers everything a law firm using or considering Juris would need. Rafte & Company’s Juris-related services include evaluation, design, implementation, training and ongoing support. “Rafte & Company is proud to join Juris as a Certified Partner because we are focused on the same goal: to help law firms leverage their technology investments to increase partner income,” said Dena Rafte, president and CEO. “We do that by designing, implementing and supporting Juris systems, which eliminate...

Rafte & Company Introduces IS Helpdesk

noemail@rafte.com — Thu, 15 Jun 2006 21:00:00 GMT

Remote, On-Call Legal Technology Help Desk for Law Firms With Technology Problems HOUSTON, June 15, 2006 -- Rafte & Company, a leading provider of strategic technology consulting services for law firms, has introduced IS Helpdesk, a remote, on-call legal technology help desk. Designed specifically for law firms, IS Helpdesk can help reduce wasted time and increase productivity by having legal technology experts on call who can quickly address technology problems. Maintaining an in-house help desk staffed by information technology (IT) experts can be cost prohibitive for the vast majority of law firms. IS Helpdesk is a cost-effective alternative that levels the playing field by providing law firms on-call access to highly trained legal technology experts. IS Helpdesk enables law firms to concentrate on doing exceptional legal work and maintaining positive client relationships rather than trying to fix technology problems, said Dena Rafte, president and CEO. The fact that the service...

The Latest from Rafte & Company

Fri, 11 Apr 2008 16:08:09 GMT

Rafte & Company to Explore Best Practices in Retaining Female Attorneys at Partner’s Breakfast Roundtable - March 2008 HOUSTON, March 31, 2008 – One of the biggest challenges faced by Houston law firms is on the agenda next month as Rafte & Company (www.rafte.com) hosts its upcoming Partner’s Breakfast Roundtable: How to Improve Retention of Female Attorneys. Law firm managing partners identified the subject of retaining female attorneys as a priority for 2008. The National Association for Law Placement’s Directory of Legal Employers indicates that women account for more than 43 percent of associates at law firm offices in Houston, but they comprise less than 18 percent of equity partners. The hurdles that women face in their legal careers tend to be overlooked and misunderstood, so we anticipate a valuable exchange of information and ideas, said Dena Rafte, founder and president of Rafte & Company. This is a highly complex challenge rooted in the very way law firms operate,...

Strategic Partners

Fri, 22 Feb 2008 20:45:50 GMT

Rafte & Company values its strategic partners and alliances. We strive to create a full spectrum of services for our clients and align ourselves with key technology and solutions providers that add value to the services we provide to our clients.

IS Educate

Wed, 06 Feb 2008 21:42:01 GMT

Rafte & Company has professional trainers that can complement your staff and increase the overall effectiveness of your information technology through customized or standardized classroom, workshop, or one-on-one offerings.

Rafte & Company can provide your company with an overview of training requirements to maximize the effectiveness of your technology and application tools. In addition to providing the training plan, Rafte & Company focuses on providing a learning program oriented toward improving the knowledge and capability of the end user.

Training classes include but are not limited to Microsoft Office, graphics and pdf applications, Interwoven's iManage desktop client, Workshare Deltaview and Professional, and many more.

Click to learn more about our IS Complete™ service package, Our Methodologies, Service Framework and Technology Evolution perspectives.

Rafte & Company's training services freature in BtoB. Read the article here.

News

Wed, 02 Jan 2008 21:35:28 GMT

Rafte & Company praticipates regularly in legal industry events and focuses on adding additional value to the client experience.

Press Releases - Rafte & Company in the news

Rafte Legal Technology News - Read Rafte & Company articles

Tech Industry News - Stay up to date on the newest legal technology buzz.

Fri, 28 Dec 2007 18:40:54 GMT

Rafte & Company Course Listing Rafte & Company’s professional trainers can increase your staff’s overall effectiveness through customized or standard application training. We provide classroom, workshop, one-on-one training, and anything in between. Rafte & Company’s focus is on providing a learning program oriented toward improving the knowledge and capability of your end users. We will provide your company with a customized training plan to maximize the effectiveness of your technology and application tools. Our Training courses include but are not limited to: ▪ Windows operating system, ▪ Microsoft Office, ▪ graphics applications, as well as ▪ Interwoven’s document management system. Some of our course offerings include: Document Management Interwoven – Filesite and...

Technology Services and Support Solutions

Tue, 18 Dec 2007 18:37:17 GMT

Rafte & Company can help you manage and support your technology system. Our IT management goal is to be proactive rather than reactive. We have a client-focused approach to delivering our services. By assigning a team of experts, headed up by an account manager, for each client this ensures that your company will have around-the-clock access to a dedicated Rafte & Company IT expert when you need it most.

Rafte & Company supports its clients in a number of ways, ranging from onsite Technology Services to the offsite support of client technologists. These services include:

IS Onsite™ – Rafte & Company provides IT outsourcing to meet your needs.
IS Offsite™ – Rafte & Company provides support for your in-house IT department.

...more on Technology Consulting

Learn more about our Service Framework, Our Methodologies, IS Complete™ service package, and Technology Evolution perspectives.

Strategic Technology Solutions

Tue, 18 Dec 2007 17:33:24 GMT

Rafte consultants are highly experienced in strategy, business operations, and accounting system infrastructure. We deliver customized solutions that drive critical processes closer to the firm’s strategy. This approach allows us to assist with improving business processes and therefore improving the capabilities of the firm.

Rafte & Company provides the law firm and professional service firm with Business Operations Consulting Services in the areas of:

Strategic Insight - Aligning technology to strategy
Business Processes - Improve critical process efficiency
Financial Insight - Access strategic financial information

Library - Resource Center

Wed, 21 Nov 2007 20:12:29 GMT

Welcome to the Rafte & Company Library Resource Center. Please browse around and let us know if you have any questions. Case Studies White Papers Published Articles Product Data Sheets Case Studies · Recovering your IT Network in a Disaster, June 2007, Porter & Hedges · Outsourcing your IT, May 2007, a Mid-Sized Houston Based Law Firm · Managing a Training Program, March 2007, Houston Zoo · Hays Davis, Septemeber 2007 · Winthrop & Weinstine Case Study – Stops Email Overload with Interwoven, May 2006 White Papers Top of Page · A Conversation with Kari Richards about Rafte’s Software Training , June 2007, by Dan Keeney · Rafte & Company Helps...

Why Rafte

Wed, 19 Sep 2007 22:04:27 GMT

Rafte & Company provides excellent ROI on its projects and services primarily because: Rafte is focused on law firms and professional service firms. This makes us optimally positioned to deliver firm-centric solutions. Rafte takes a holistic approach to understanding the role of strategy, applications, and technology within the organization and therefore can see related symptoms and effects of nonfunctioning processes and can look for effective ways to optimize the overall environment. Rafte focuses on the work flow and critical processes of the organization. This approach allows us to assist with improving business processes and therefore improving the efficiencies of the firm. Rafte & Company’s Service Offerings are fully integrated. Each can be utilized stand-alone, or for greatest effectiveness, with a full suite of complementary service offerings. Rafte Business Consultants and Technology Analysts have many years of experience and have...

Privacy Statement

Tue, 07 Aug 2007 22:35:54 GMT

Rafte & Company is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of our Web sites.

This policy may change without prior notice.

Some web pages created by Rafte & Company use 'cookies', which are small text files that may be placed on your hard disk for record-keeping purposes. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. A cookie's purpose is to tell the server that you returned to that Web page. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Furthermore, a cookie in no way gives us access to your computer. The use of cookies is an industry standard.

Many major Web sites use cookies to provide useful features for their customers. Most browsers are initially set up to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, you will not be able to take full advantage of a Web site if you do so.

Rafte & Company will not send you any unsolicited information, including email regarding any commercial offers or advertisements at any time. We value the relationships we have with our customers and future customers, so we respect these concerns.

Linked sites are not under the control of Rafte & Company. Therefore, Rafte & Company is not responsible or liable for the contents of any linked site or any link contained in a linked site. Links are provided to you as a convenience, and the inclusion of any link does not imply the endorsement of the site by Rafte & Company.

If you have any questions, feel free to contact us or e-mail us at info@rafte.com .

Upgrading to Word 2003

noemail@rafte.com — Thu, 14 Dec 2006 21:00:00 GMT

Objectives:

We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 14-Dec-06 3:00 PM
Expiration Date: 14-Feb-07 3:00 PM

Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.

Upgrading to Word 2003

noemail@rafte.com — Thu, 07 Dec 2006 18:00:00 GMT

Objectives:

We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 7-Dec-06 12:00 PM
Expiration Date: 7-Feb-07 12:00 PM

Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.

Gainer Donnelly & Desroches QuickBooks

noemail@rafte.com — Tue, 14 Nov 2006 20:00:00 GMT

Objectives: We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 14-Nov-06 2:00 PM
Expiration Date: 12-Jan-07 2:00 PM
Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.

Gainer Donnelly & Desroches - Beginning/Intermediate Word

noemail@rafte.com — Tue, 31 Oct 2006 19:00:00 GMT

Objectives:

We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 31-Oct-06 1:00 PM
Expiration Date: 29-Jan-07 1:00 PM
Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.

Gainer Donnelly Excel Beg-Inter

noemail@rafte.com — Wed, 25 Oct 2006 14:00:00 GMT

Objectives:

We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 25-Oct-06 9:00 AM
Expiration Date: 20-Dec-07 5:00 AM

Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.

Diamond McCarthy - Upgrading to Office 2003

noemail@rafte.com — Tue, 24 Oct 2006 22:00:00 GMT

Objectives: We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 24-Oct-06 5:00 PM
Expiration Date: 10-Dec-06 5:00 PM
Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.

Porter & Hedges - Upgrading to Word 2003

noemail@rafte.com — Tue, 24 Oct 2006 15:00:00 GMT

Objectives: We hope to gain honest comments and feedback on our training classes in order to continue to provide superior client satisfaction.

Release Date: 24-Oct-06 10:00 AM
Expiration Date: 24-Nov-06 5:00 PM

Please select the most appropriate answer from your experience in class. Please feel free to be candid with your comments and feedback.

If you have any questions about training or other class offerings please feel free to call or email Shannon at Rafte and Company: 713-993-9637 or shampton@rafte.com.

Microsoft Excel

noemail@rafte.com — Mon, 17 Jul 2006 14:00:00 GMT

Objectives: We hope to gain honest comments and feedback on our training classes in order to provide superior client satisfaction.

Release Date: 17-Jul-06 9:00 AM
Expiration Date: 31-Aug-06 6:00 PM
Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback as they will be anonymous.

Excel Intermediate: Jan.24, 2006

noemail@rafte.com — Wed, 25 Jan 2006 14:00:00 GMT

Objectives:

We hope to gain honest comments and feedback on our training classes in order to continue to provide superior client satisfaction.

Release Date: 25-Jan-06 8:00 AM
Expiration Date: 15-Mar-06 5:00 PM

Please select the most appropriate answer from your class experience. Please feel free to be candid with your comments and feedback.

If you have any questions about training or other class offerings please feel free to call or email Kari at Rafte and Company: 713-993-9637 or krobidoux@rafte.com.

Excel Fundamentals

noemail@rafte.com — Tue, 11 Oct 2005 14:00:00 GMT

Objectives: In order to provide superior client satisfaction, we hope to gain honest comments and feedback on our training classes.

Release Date: 11-Oct-05 9:00 AM
Expiration Date: 30-Nov-05 11:00 PM
Please select the most appropriate answer from your experience in class. More than one answer is allowed on Question 6 only. Please feel free to be candid with your comments and feedback.