Management

Rafte & Company can help your law firm manage and support its legal technology system. Our legal IT management goal is to be proactive rather than reactive.

We have a client-focused approach to delivering services, assigning a project manager and backup project manager to each account. This ensures that your firm will have around-the-clock access to a dedicated Rafte & Company legal IT expert when you need it most.

We understand that the relationship between each client and its project manager is extremely valuable. Therefore, we have policies and procedures in place to ensure that maintaining and strengthening these relationships is paramount.

Management/Support includes the following:

• Monitoring – In cases where a law firm has a stable, well-functioning system, Rafte & Company monitors the system and analyzes its operations to avoid any unforeseen crisis.
  
  
• Security – Rafte & Company can help your law firm assess and manage processes and systems to ensure your data is secure, such as Internet firewalls, e-mail encryption, file access protocols, file saving procedures and comprehensive backup solutions.
  
  
• Disaster Recovery – When an unforeseen systems failure does occur, the key to survival is to have simple, effective and well-understood policies and practices in place to protect your data. Rafte & Company can help your law firm in all areas of technology disaster recovery planning, focusing on data integrity, data protection and data recovery.
  
  
• Help Desk – Rafte & Company understands that the value of a help desk is measured in terms of speed and accuracy. Our legal IT team is committed to identifying the problem quickly and coordinating with the appropriate resource to resolve the problem with minimum disruption of normal business practices.
  
  
• Ongoing Plan Updates – A strategic legal technology plan that covers hardware and software as well as solid policies and practices, is integral to your firm's success. Rafte & Company will keep your firm's plan current in the face of rapidly changing technology requirements by meeting with your firm's team on a quarterly basis to review best practices being implemented throughout the legal industry as well as explore any new goals and objectives.
  
  
• Budget Guidance – Your law firm's technology needs evolve as the marketplace and the expectations of your clients change. Rafte & Company can help your firm create a technology budget that will eliminate surprises and offer the maximum useful life and greatest return on investment for the equipment purchased. By offering an assortment of plans we are able to provide services to all firms in diverse budget ranges.
  
  
• Vendor Relationships – Rafte & Company has strategic relationships with numerous vendors, which means we proactively address your firm's challenges and expedite the solutions you need.