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Process and Workflow Consulting
Many clients say that they wish their law firm were more proactive. Corporate counsel want their needs to be anticipated in advance. Clients say they want legal risk management rather than legal problem solving, and dispute avoidance rather than dispute resolution.
Likewise, many managing partners expect timely internal reporting, the ability to forecast financial and staffing requirements, and the tools to move their law firms forward. They understand the importance of maximizing the use of captured data.
Many firms are seeking ways to leverage their knowledge base and past work
in order to
streamline
the analysis of the profitability of specific clients and practice areas, and to examine how business development campaigns can be more focused and efficient.
Progressive law firms are implementing
client
relationship management (CRM) systems to
maximize their client and contact data
in order to promote cross-selling, enhance the effectiveness of marketing initiatives and improve
client service.
This is where the
greatest impact
of engaging Rafte & Company as a legal technology consulting organization can be seen. Rafte & Company's Process and Workflow Consulting can optimize law firm operations.
Examples of the ways Rafte & Company's Process and Workflow Consulting can optimize your law firm's operations include:
- Your law firm can differentiate itself by providing appropriate access to information
letting
clients and contacts know that you
keep informed about
them and their businesses;
- Your lawyers have the information they need to focus on client retention and satisfaction;
- Your law firm can recognize cross-selling opportunities and fully leverage the law firm's base of knowledge;
- Marketing teams can work together to efficiently manage the firm's business development initiatives with focused targets; and
- Senior managers can more accurately budget, forecast and mitigate risk through
real-time
data analysis.
Any number of law firms can provide quality representation. What differentiates your law firm is the relationship you have cultivated with your clients and contacts over time and the quality of your services. Rafte & Company can help design, implement and manage applications and processes that help you earn your clients' trust by providing you with access to the right information when and where it is needed.
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